At quinella Casino, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a quinella player based in the Philippines.
A plain-language summary of how quinella handles your personal data. Full legal details follow in the policy below.
quinella uses industry-standard SSL encryption and secure data storage to protect your personal information from unauthorized access, disclosure, or misuse at all times.
quinella does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the quinella platform and comply with legal obligations.
quinella processes personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission of the Philippines.
As a quinella player, you have the right to access, correct, and request deletion of your personal data. You can also withdraw consent for marketing communications at any time through your account settings.
quinella collects only the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and comply with regulatory requirements. We do not collect data we do not need.
quinella retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and regulatory obligations. Data is securely deleted when no longer needed.
This Privacy Policy ("Policy") describes how quinella Casino ("quinella," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the quinella website at quinella.vip and all associated services, games, and features (collectively, the "Platform").
quinella is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
By registering a quinella account or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the quinella Platform immediately.
Note: This Policy should be read together with quinella's Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
quinella Casino operates the online gaming platform accessible at quinella.vip, offering casino games, live dealer tables, slots, bingo, instant games, and related services to players in the Philippines and other permitted jurisdictions.
For the purposes of the Data Privacy Act of 2012, quinella acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means quinella determines the purposes and means of processing your personal information.
Where quinella engages third-party service providers to process personal data on its behalf (for example, payment processors or game providers), those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.
quinella collects the following categories of personal data from players:
When you create a quinella account, we collect your full legal name, date of birth, email address, mobile number, and chosen username. This information is required to create and manage your account.
To comply with anti-money laundering regulations and verify your age and identity, quinella may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID), proof of address documents, and selfie photographs.
When you make deposits or withdrawals, quinella collects payment method details necessary to process transactions. This may include your GCash or PayMaya registered mobile number, bank account details for BPI, BDO, or Metrobank transfers, and transaction history. quinella does not store full card numbers or payment credentials beyond what is necessary for transaction processing.
quinella records your gaming activity on the Platform, including games played, wagers placed, wins and losses, bonus usage, and account balance history. This data is used for account management, dispute resolution, and regulatory compliance.
quinella automatically collects certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform optimization.
If you contact quinella's customer support team, we retain records of your communications, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.
Important: quinella does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, information about problem gambling in the context of responsible gaming tools).
quinella collects personal data through the following means:
quinella uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your quinella account | Registration & identity data |
| Verifying your age and identity (KYC) | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing customer support | Communications data, account data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming data |
| Complying with anti-money laundering obligations | KYC data, financial data, gaming data |
| Personalizing your gaming experience | Gaming data, technical data |
| Sending promotional communications (with consent) | Registration data, gaming data |
| Responsible gaming monitoring and intervention | Gaming data, account data |
| Regulatory reporting and legal compliance | All categories as required |
Under the Data Privacy Act of 2012, quinella processes your personal data on the following legal bases:
quinella does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Assurance: All third parties with whom quinella shares personal data are required to handle that data in accordance with applicable data protection law and quinella's data processing standards. quinella does not authorize third parties to use your data for their own independent purposes.
quinella uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the quinella website.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the quinella Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.
Note: quinella does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.
quinella implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While quinella takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, quinella will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.
quinella retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (as required by AMLC regulations) |
| Gaming activity records | Duration of account plus 5 years after closure |
| Customer support communications | 3 years from date of communication |
| Technical and device data (logs) | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
Upon expiry of the applicable retention period, quinella will securely delete or anonymize your personal data. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes without identifying you personally.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by quinella. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.
You have the right to request a copy of the personal data quinella holds about you, along with information about how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data quinella holds about you. You can update basic account information directly through your quinella account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to quinella's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time through your quinella account settings or by contacting support.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
If you believe quinella has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
quinella will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case quinella will notify you of the extension and the reasons for it.
The quinella Platform is strictly intended for adults aged 21 years and above. 21+ quinella does not knowingly collect personal data from any person under the age of 21.
If quinella discovers or has reason to believe that personal data has been collected from a person under 21 years of age, it will immediately suspend the associated account, delete the personal data in question, and take appropriate steps in accordance with applicable law.
If you are a parent or guardian and believe that your child has provided personal data to quinella, please contact our Data Protection Officer immediately using the contact details in Section 15 so that we can take prompt action.
Age Enforcement: quinella uses KYC verification procedures to enforce the 21+ age requirement. Any attempt to circumvent age verification controls is a serious breach of quinella's Terms & Conditions and may be reported to relevant authorities.
In the course of operating the quinella Platform, your personal data may be transferred to and processed in countries outside the Philippines, for example where quinella's game providers or technology partners are based in other jurisdictions.
Where such transfers occur, quinella ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. quinella will not transfer your personal data to a country that does not provide adequate data protection without first implementing appropriate safeguards.
quinella reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify registered players by email and/or by posting a prominent notice on the quinella Platform.
The updated Policy will be published on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how quinella protects your personal data. Your continued use of the quinella Platform following the publication of an updated Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or quinella's handling of your personal data, please contact our Data Protection Officer (DPO). quinella has designated a DPO in accordance with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission.
For responsible gaming concerns, please visit our Responsible Gaming page. For full terms governing your use of the quinella Platform, please review our Terms & Conditions.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust quinella for a secure, fair, and exciting online casino experience. 21+ only.
21+ only · Play responsibly · Your data is protected under Philippine law