quinella FAQ —
Everything You Need to Know

quinella accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, UMID (Unified Multi-Purpose ID), Philippine passport, SSS ID, driver's license, PRC ID, and Voter's ID. Your document must clearly show your full legal name, date of birth, and a photo. In some cases, a selfie holding your ID may also be required to confirm your identity. All documents are handled in accordance with the Philippine Data Privacy Act of 2012 (RA 10173).

Go to the quinella Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact quinella support at [email protected] and our team will assist you within a few hours.

No. quinella strictly enforces a one-account-per-player policy. Each player may only hold one registered account at any time. Creating multiple accounts — whether using different email addresses, phone numbers, or identity documents — is a violation of quinella's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

Log in to your quinella account and navigate to Account Settings. You can update your mobile number, email address, and communication preferences directly from the settings panel. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to your verified identity. If there is a genuine error in your registered name, contact quinella support with supporting documentation.

The minimum deposit at quinella is ₱100 via GCash and PayMaya. For bank transfers through BPI, BDO, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit by default, though players who have set a deposit limit on their account will be restricted to their chosen threshold. We recommend starting with a comfortable amount that fits your personal entertainment budget.

GCash and PayMaya deposits are credited to your quinella account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers via BPI, BDO, and Metrobank may take between 15 minutes and 2 hours depending on your bank's processing schedule. If your deposit hasn't reflected after 2 hours, please contact quinella support with your transaction reference number and we'll investigate right away.

quinella does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment processors are outside quinella's control and are not refundable by quinella.

GCash and PayMaya withdrawals are typically processed within 1–3 business hours after approval. Bank transfers to BPI, BDO, and Metrobank generally take 1–2 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. quinella processes withdrawals 24/7, but bank clearing times are subject to each bank's own schedule.

The minimum withdrawal at quinella is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts in good standing, though very large withdrawals may require additional verification steps as part of our standard security and anti-money laundering procedures.

Common reasons for a delayed withdrawal include: incomplete KYC verification, a mismatch between your quinella account name and your payment account name, an active bonus with unmet wagering requirements, or a security review triggered by unusual account activity. If your withdrawal has been pending for more than 6 hours without an update, please contact quinella support at [email protected] with your withdrawal reference number and we'll resolve it promptly.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Check the specific bonus terms on quinella for exact contribution rates.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your original deposit amount (real money balance) can typically still be withdrawn, but this will also cancel the active bonus. We recommend only claiming a bonus if you intend to meet the wagering requirements.

Yes — quinella is fully optimized for mobile play. The entire game library, cashier, and account management features are accessible directly from your smartphone or tablet browser without needing to download a separate app. quinella works smoothly on both Android and iOS devices. For the best experience, use a stable internet connection — whether that's your home WiFi, Globe, Smart, or DITO mobile data.

All games available at quinella Casino use certified Random Number Generators (RNGs) that are regularly audited by independent testing laboratories. This ensures that every spin, card draw, and dice roll produces a genuinely random and unbiased result. Live dealer games are streamed in real time from professional studios with physical cards and equipment, providing an additional layer of transparency. quinella is committed to fair play for every player, whether you're in Makati or Mindanao.

Go Rush is one of quinella's most exciting instant games — a fast-paced multiplier game where you place a bet and watch a multiplier climb in real time. The goal is to cash out before the round ends. The longer you wait, the higher the potential multiplier — but if you don't cash out in time, you lose your bet. It's a game of nerve and timing that's become hugely popular with Filipino players looking for quick, high-energy action. Visit the Go Rush page to learn more.

If you suspect that someone has accessed your quinella account without your permission, act immediately: change your password right away via the Account Settings page, then contact quinella support at [email protected] to report the incident. Our security team will review your account activity, temporarily lock the account if necessary, and guide you through the recovery process. We also strongly recommend enabling two-factor authentication (2FA) on your account for an added layer of protection.

quinella does not sell or rent your personal data to third parties. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors and identity verification services — but only to the extent necessary to deliver those services. All third-party partners are contractually bound to handle your data securely and in accordance with applicable Philippine privacy laws. Data may also be disclosed if required by law or by a competent regulatory authority.

Log in to your quinella account and navigate to the Responsible Gaming section under Account Settings. From there, you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they become active — this is by design, to protect you from impulsive decisions. We encourage all quinella players to set a deposit limit that reflects their personal entertainment budget.

Self-exclusion allows you to voluntarily block yourself from accessing quinella for a set period — options include 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Once activated, you will not be able to log in, deposit, or place bets for the duration of your exclusion. Self-exclusion requests are processed immediately and cannot be reversed during the chosen period. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact quinella support directly. You can also register with PAGCOR's national self-exclusion program at pagcor.ph for broader coverage across licensed Philippine gaming operators.

If gambling is negatively affecting your life or the lives of people around you, please reach out for help. In the Philippines, the following resources are available:

• PAGCOR Responsible Gaming — visit pagcor.ph for the national self-exclusion registry and responsible gaming resources.
• NCMH Crisis Hotline — call 1553 (toll-free, 24/7) for mental health crisis support.
• quinella Support — email [email protected] and our responsible gaming team will assist you confidentially.

For more information, visit quinella's dedicated Responsible Gaming page.